PEOPLE + PLACES + EVENTS + KNOWLEDGE: JOB COMPUTER SYSTEM SERVICING SKILL, COOPERATION and COMMUNICATION MADE SIMPLE and EASY

JOB COMPUTER SYSTEM SERVICING SKILL,
COOPERATION and COMMUNICATION
MADE SIMPLE and EASY

SKILLS

Skill as a result of the study is a physical, emotional and spiritual knowledge of man in specific or non-specific or multiple type of job.

So, a dentist can do dental job and at the same he/she might even do some paint job. An Engineer will do better in calculation and drawing of a certain figure and plan, but you can expect him better in computer hardware servicing.

Deliberately skill in a specific job is not limited. But we must do it in evident manner, in order to maintain our work status in a company we had to be operational with a full knowledge in our chosen job, either an office job or a repairman’s job.

Examine yourself in a Job:

Sample Job: Computer System Servicing

LIST OF COMPETENCIES YOU MUST ACQUIRED

1. YOU CAN INSTALL AND CONFIGURE COMPUTER SYSTEMS

This part covers the outcomes required in installing and configuring desktop and server of computer system. It consists of competencies to assemble computer hardware, install Operating system and drivers for peripherals/devices, and install Application System Software, as well as to conduct testing and documentation.

1. O.H. & S. policies and procedures – occupational health & safety rules, workplace hazard guides…

2. Tools, equipment and testing devices – wire stripper, crimping tool, LAN tester …

3. Computer hardware – motherboard, network interface card, HDD, CMOS, Video Card…

4. Operating system – Windows 8.1, Mac Os X, Linux

5. Established installation procedures - optical device, portable devices, network installations

6. Peripherals/devices – printer, scanner, video card, sound card …

7. Application software – productivity tools, anti-virus, utility tools …

8. Stress test on: video card, memory, hard disk, processor …

I. 2. SETTING-UP COMPUTER NETWORKS

This part covers the outcomes required in setting-up computers networks for LANs and Small-Office & Home-Office (SOHO) systems. It consists of guides to install network cables, set network configuration, set router/Wi-Fi/ wireless access point/repeater configuration as well as to inspect and test the configured computer networks.

1. Critical aspects of competency -	Assembled computer hardware , Installed operating system and drivers for peripherals/devices Installed application software, Conducted testing and documentation
2. Comprehensive knowledge in -	Types and parts of computers Computer operating systems · Windows / MAC OS X /Linux Peripheral devices Computer systems design Computer assembly procedures Installers preparation and OS installation procedures Application and devices/drivers installation procedures Desktop PC interface/ hook up procedures Power ON self-test and BIOS configuration procedures Application packages & use of application programs Multimedia systems Motherboards Multimedia storage devices: Video cards Sound cards Graphical user interface Disk management Use of utilities/software · Virtualization software · Disk management software · Anti-virus / Diagnostic software · Device drivers Drivers/Software update procedures Application software license agreements Stress testing procedures 5S and 3Rs environmental policies
3 Skills in-	Safety handling of computer parts, Assembling computer hardware Troubleshooting skills Reading and writing skills

J. 3. SETTING-UP OF computer servers

This unit covers the knowledge, skills and attitudes needed to set-up computer servers for LANs and SOHO systems. It consists of competencies to set-up user access and configures network services as well as to perform testing, documentation and pre-deployment procedures.

1. Network design	Network topology, Distribution terminals
2. Network materials	Cables - Fiber optics or copper, terminals cable raceway/duct Clamps, fasteners, insulators, terminal box
3. Tools, equipment & testing devices	Protective eyewear, Digital multi-meter, Wire stripper with bolt cutter, Pliers (assorted),Screw drivers (assorted), LAN Tester, Crimping tools
4. Personal protective equipment	Gloves, Goggles, Working clothes
5. OH&S policies and procedures	Occupational Health and Safety Laws, Personal Safety Workplace Hazards, Environment Laws
6. Splicing	straight-through, cross-talk, roll-over
7. network cables	copper cable, fiber optic cable (terminated)
8. Cable raceway	slotted PVC, metallic raceway, flexible conduit
9. Client device	Laptop, Desktop, Network storage, Network printer
10. installation requirement	other requirements for fiber optic cable installation

4. MAINTAIN AND REPAIR COMPUTER SYSTEMS AND NETWORKS

This unit covers the knowledge, skills and attitudes needed to maintain and service computer systems and networks.

1. Critical aspects of competency	Set-up user access, Configured network services Performed testing, documentation and pre-deployment procedures
2. Knowledge in	Network Operating System (NOS) features, Computer servers and functions Types of Network services, User access level configuration Network services configuration 2.1.1. configuring web services 2.1.2. configuring file sharing services 2.1.3. configuring print sharing services Web applications/technologies, Setting-up client/user access and security Setting-up and configuring servers, Installing and configuring modules/add-ons Configuration of network services, Testing procedures Pre-deployment procedures and practices, Enterprise policies and procedures End user requirements, Enterprise policies and procedures, Documentation and making reports
3. Skills in	Setting-up and configuring servers, Problem solving skills Decision making skills, Reading and writing skills

5. DOCUMENTATION AND MATERIAL REQUEST (varies among offices)

This part covers the creation of forms such as Material Requisition Form, Computer Repair Form, Maintenance Schedule Form, Computer Usage and Report Form, and other Forms that maybe deem necessary to the Documentation of Computer Status. It requires a knowledge in Office Productivity tool such as Microsoft Excel, Microsoft Word...

COMPOSITION OF PERSONALITY AND DEVELOPMENT

· The "Need"

Every individuals were entirely managed by the need satisfy ourselves. Some even find themselves in a situation of taking other belongings to gratify the needs. Some may even be addicted to something that creates additional pleasures and enchantment. Several need disrupt the natural values and may not be acceptable among others in physical, moral and spiritual values, an example of that is suicide.

Problem:

Someone in the family invites you to enjoy this swimming somewhere in Malibu beach, this coming Friday and your expense free if you accept the offer. But Friday is your submission day of weekly Report.

Although this was a good offer, because you really want a vacation, you should disagree with it for a clear reason that your job requires to submit report on Friday.

· The "Decision"

The choice of a person that make about something after thinking about it is his decision and can be said to be valid if it accompanies by his action.

The ability to make choices quickly and confidently decides the character of a person and at the particular end of a legal, illegal or official argument will reflect a result that affects the condition by and between the persons making the decision. So in our life decision is our deterrent or limiting factor, when we make a decision it may make us down or up to a certain situation.

Problem:

Your Boss assigned you to attend a certain seminar on “How to modify a certain product in less cost” but you alibi out that your sick.

Your future now limits by your decisions. So practice an attitude that whenever a situation will ascend or promote you from any occurrences: be positive, accept it.

· The "Principle"

is the fundamental truth or proposition that serves as the foundation for a system of belief or behavior or for a chain of reasoning… Somewhat you believe in your being that it is the truth or you’re guess is true.

So, the foundation of principles is the truth through all the matter. If someone contradict to this belief we will get angry. This emotions is present in every human being but some people knew how to control this by being HUMBLE.

· The "Accomplishment"

· An activity that a person can do well, typically as a result of study or practice.

"Long distance running was another of her accomplishments", most probably accompanied with finished work, an assignment done or anything that has an end result.

Sometimes, people conceptualize this accomplishment as being superb to other people, which in turn, other people became angry, particularly in sport or in politics. They thought they were being cheated if they lose, it merely because they thought of themselves as being superior or better than their opponent.So when working keep a humble senses.

REMARKS:

Therefore, the four composition of human personality that affects his surroundings and the people around were Human Need, His Decision, the Principle he believe and the Achievement he acquire after his struggle in life. probably, those components within a human must be controlled in order that our day to day transactions with our fellow worker will be enjoyable.

Controlling them means to focus clearly on our true needs, the food, the shelter, our family and every nature things around us. This is in order for us to decide to something most valuable. Then, we will possess now a heart that had the basis of a correct principle, therefore it will be the evidence of an accomplishment in our life.

Boolean Logic says:

True and True Equals True;

True and False Equals False.

Always learn to choose true in able to gain true.

COOPERATION

Cooperation is not an idealistic activity only for the pure of heart. Anyone can, and everyone should strive to cooperate in every facet of life.

Cooperation should be done to anybody in a clear and transparent manner, do it without expecting a gift or return, it should be done to create unity among us and make each day in our life "a care" to everyone.

Examples of cooperation include but not limited to:

· 1. Sharing materials or personal belongings with another person

· 2. Cordially working together to create a presentation or report on the job

· 3. Agreeing to compromise when a conflict or disagreement arises and including all members of a
group in a discussion or team meeting.

· 4. Cooperation requires individuals to actively listen to one another, such as when someone in a
relationship must understand the actions of their partner.

· 5. Cooperation include hosting a discussion with someone and avoiding the temptation to interrupt,

· 6. Showing respect for others by taking turns during a game or a line-up in a canteen.

· 7. Completing all tasks (at home or work) thoroughly when others are relying on the completion.

· 8. Recognizing that a team member in a sport may have more skills and therefore should be in the
playing position a person may already hold is an example of cooperation

· 9. Someone needs to hand over a lead position while working on a particular project because he can
fulfill the job in a more effective manner

· 10.Cooperation at home include treating each sibling, child or parent equally and showing a

willingness to do more than what is expected to maintain a household.

COOPERATION VERSUS COMPETITION

The joy that comes from competitive victory can be cruel and unproductive, especially when it works against the goals of others.

While friendly competition can be enjoyable every now and again, we can build a stronger, happier, wealthier, and all around happier society by cooperating with one another.

Traditionally, parents and teachers alike have believed that exposing children to harsh competition early on will prepare them for competition in adulthood.

However, many researchers have found that encouraging cooperation in the classroom actually leads to greater, more lasting achievement among students.

Studies into cooperative learning have shown that working in small groups toward a common goal instructs children more appropriately for their roles in the business world, which is becoming increasingly team oriented. Additionally, obligatory interaction with peers fosters the acquisition of invaluable social skills such as leadership, decision making, trust building, communication and more. Plus, exposure to various kids will help children gain open minds to

skills, and appearance, which could help to end bullying.

How can we be cooperative yet very competitive?

Cooperation and Competitiveness can be combined. The thing that hamper the unity of the two powers are the Anger, Hurt and Temper of a worker.

KINDS OF EMOTIONS

ANGER is a strong feeling of annoyance, displeasure, or hostility. It appears, not only in the face of human but mostly in actions, which if not controlled might be harmful. Anger comes out best when we are not satisfied of what was happening in our daily life. So, when someone says a bully us, abruptly we get mad.

HURT is to feel pain in a part of your body, or to injure someone or cause them pain by doing that is bad to them. The pain that can be inflict when you injured by an accident can cure and could not be felt for a few days using anesthesia, but when somebody yell on you or create a gossip about you or when someone says "I don't love you anymore" haa! it really hurt. So hurt can be physical, psychological and can be spiritual.

TEMPER is a person's state of mind seen in terms of their being angry or calm.
So we include this in our discussion cause when we became angry our temper rise; when we are happy our temper also rise in another manner, then think of you as a moody person. So temper comes from something, someone, or a thing in our mind that must be also controlled, to create a flat and harmonic workplace environment that anybody can enjoy.

METHOD CONTROLLING EMOTIONS

Control your breathing. Emotions are a combination of cognition (thinking) and physical responses. Your brain reacts to physical stimuli first and then interprets them as emotions.

Example, are in the case of fear, your brain has to process automatic reactions such as dry mouth and elevated heart rate before it can interpret these things as the emotion we understand to be “fear.”

You can counter these physiological responses by controlling your breathing. Breath control is only one step in controlling your emotions, but it’s an easy one to start with.

Anger and other stress responses elevate your heart rate and blood pressure.

· Find a comfortable, quiet place if possible.
Removing any stressful thoughts will help your brain stop paying attention to those thoughts.

Take a normal breath first. Then inhale very slowly through your nose. Allow your chest and belly to expand as you fill your lungs with air. Inhale for the count of 4. Hold the breath for the count of 4. Exhale slowly through your mouth or nose.

1. Don't react right away. Reacting immediately to emotional triggers can be an immense mistake.

· 2.Ask for divine guidance this will made you subside to your hurt feeling.

· 3.Find a healthy outlet; watching an action movie feels you more relaxed.

· 4.See the bigger picture; don’t look the problem piece by piece.

· 5.Replace your thoughts; always look at the brighter side and treat it positively.

· 6.Forgive your emotional triggers. Go distance to diminish the feeling.

VERBAL COMMUNICATION IN THE WORKPLACE

After you have controlled the Anger, Hurt, and Temper… all these emotions can now improve the skill, the cooperation you want to do and also it improve the impression of your personality to your co- worker.

But wait there is one more!
You must improve the quality of your verbal communication skills. Why?

This is so because how can you capture somebody’s heart without talking with them in the right
way, right time, right place and the right languages?

To succeed at the workplace you need more than just hard work. You need good etiquette as well as good workplace communication skills.

VERBAL COMMUNICATION

In the office, you are an employee, someone who is supposed to go to about his work in the most professional manner. There is a way to talk to your superiors, to your peers, and your subordinates. As a result, review first the following list to obtain a good workplace communication skills .

ü Courteousness – you should always courteous in speaking to anyone in the workplace, whether a senior or a junior employee.

ü Be Precise – You were not supposed to sit and chat in the workplace. It is a place where in an employee had been delegated a task to be done at that time. Transact in a short way.

ü Speak in a low voice – One should not speak loudly as it is disturbing to other people around.

ü Use a flat understandable language – use not a slang words during a formal or informal conversation. Business communication should be crisp, clear and transparent so that everyone understands well.

ü Be a good listener – someone might be a contributor or he have something to say. LISTEN…

ü Clarify what you say – in order to fully understand what we are having or driving at, speak slowly and clearly, and it is always good to ask at the end of your statement.

ü Move your body in determination – a simple nod means you are a humble one, or respecting your co-worker. Stand stout during a conversation.

OFFICE COMMUNICATION

· 1. Communication is the process of transferring and sharing information or thoughts between two or more person. Communication is an integral part of every business and plays a major role in the success of a business.

· 2. Office communication includes the communication between you, your co-worker, your Bosses as well as the important client. Business meeting and negotiations if properly delivered will mean a success in a business.

COMMUNICATION OVER A TELEPHONE OR A MOBILE PHONE

· While conversing on a phone or a mobile phone, start your conversation by greeting them, Introduce your company’s name and then your Nickname then say HI… may I help you?

· Shorten your conversation if possible. Answer in a straight to the point manner. Be precise.

· If the person he / she needed is not around, take note of his phone number or give the phone number of the company, then “thank you” should not be forgotten.

· Do not end the call abruptly. Make your point clear, reason out, so that they understand well.

Say: “Thank you Raymond, I hope you can call us tomorrow because this is very important”.

ELECTRONIC COMMUNICATION

· 1. Electronic communication increases the turn-around time, as it lacks immediate feedback. A phone call can actually take less in time than writing out the thoughts and mailing them. But there is a lot of people who prefer to transact in an electronic machine like fax, internet.

· 2. E-mails are the best options for formal communication. Of course you need to be careful in writing because electronic communication puts your expression into black and white documentation.

· 3. Consider first the effect of your response to your client, coworker or Bosses, considering their ages, family backgrounds, as well as educational background you have a mix of people around you.

· 4. Business deals happen over the phone, contracts are signed over the electronic media, thus making these ways of communication, is the key player in business. Learning the effective ways of communicating them efficiently is the vital component of the success of a corporate world.

Good luck.

Hello there people of the country of the world. My name is Ramon Goteb. One of my dreams is to write to the heart of every human being the goodness of God that created this beautiful earth.

I wrote every article not just to give myself a satisfaction in writing it but, frankly I wrote it because I love God. And by loving God we have to learn to construct in our heart an attitude to share the love that God has given us.

Follow me by reading my blog. Wherever you see it READ. This is to familiarize some quote that give praises to our God.

And at the end of the day say: to GOD be the glory…

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2016-07-27

JOB COMPUTER SYSTEM SERVICING SKILL, COOPERATION and COMMUNICATION MADE SIMPLE and EASY

LIST OF COMPETENCIES YOU MUST ACQUIRED